Last updated: March 2026
Each Augusta piece exists somewhere between garment and object—made with intention, and meant to be lived in, not just worn. Because of this, we approach returns with care, balancing flexibility with respect for the work itself.
Returns
We accept returns on select pieces within 14 days of delivery.
To be eligible:
Items must be unworn, unaltered, and in original condition
All tags must remain attached
Pieces must be free of marks, scent, or damage
To begin a return, email info@augustafashion.ca with your order number and a brief note.
If approved, you’ll receive next steps.
If you are based in Edmonton, you may also coordinate a local return drop-off—just mention this in your email and we’ll arrange a time.
What Cannot Be Returned
Some pieces are made to exist with you permanently.
The following are final sale:
Refunds
Once your return is received and assessed, you’ll be notified.
If approved:
Original shipping costs are non-refundable.
Return Shipping
Return shipping is the responsibility of the customer
We recommend tracked shipping, as we cannot guarantee items lost in transit
Exchanges
We do not offer direct exchanges.
If you’re seeking a different piece or size, we recommend returning your item (if eligible) and placing a new order.
Damaged or Incorrect Items
If something arrives not as it should, please contact us within 5 days of delivery at info@augustafashion.ca, including photos and your order number. We’ll make it right.
Contact
For all inquiries: info@augustafashion.ca
